Chapter+4+Exercises

Chapter 4 Exercises

=**Case Study pg.73 (Part 1)**= **Desert Chic:** 1. What Type of hotel is Ballantines Original? Ballantines Original, is described within its name; original! No other hotel is like it, and it is very trendy and chic. I would say it would maybe fall under a 3-star hotel category?


 * 2. In a few sentences, describe the customer group that Ballantines Original Hotel targets.** Ballantines Original targets people looking for a fun experience rather than a relaxing atmosphere. It searches for people really out of the norm and looking for a stylish but affordable place to stay. I would say its definitely more for leisure guests then business.

=**Case study pg. 87 (Part 2)**=
 * Desert chic:**


 * 1. List the staff needed for a hotel such as Ballantines Original Hotel.** The staff needed for a hotel like this one would include all the staff needed to run a regular hotel like, front office clerks, concierge services, and definitely housekeeping!


 * 2. In a paragraph, describe uniforms you would design for service staff of a hotel such as Ballantines Original.** Going with the themes of celebrities and movies, i would make all the service staff dress as famous celebrities to lighten the mood, and do something different. Definitely not boring black uniforms, something funky to give customers and guests something to talk about.