Chapter+1+Exercises

=__**Chapter 1 Exercises**__ =

__**Case study : part 1**__ Page 5

**1. Describe the customers of a family-style restaurant and those of a theme park.** The difference between a family-style and a theme of park is : in the restaurant you can choose among all of foods served in the restaurants you can have brake, water, soda, etc... Whereas in a theme park you don't really have the choice, they make you believe you have choice but you must take what they propose.

**2. What characteristics differentiated Knott's Berry Farm from Disneyland.** Knott's Berry Farm is much smaller than Disneyland. Also its based on ghost towns rather than Disney.

**__Hot Property__**
page 8

1.What products does Walt Disney World Resort offer ? The Walt Disney World Resort offers a place to sleep, a fine restaurant, and great entertainment.

2. How has Walt Disney World Resort tried to attract new tourists ? They try to attract new tourist by making an online website for people to plan there trip.

**__The Animoto Project.__**
http://animoto.com/play/lpdUQRWObkx7z0Wb7wnsYg

__**Notes:**__ __**At Your Service**__ page 9

I would complain to a restaurant if the service was awful I would do such a thing so future customers do not need to go through the same exact issue I have gone through. Also I would complain to tell the restaurant what they are doing wrong and probably talk to their manager for the awful service.

__**Quick check**__ page 9

1. The segments of hospitality are: Changeability, Perishability, instangeability. 2. The difference between goods and services are that goods is a product and service is the demand for the product which is performed for customers by the business.

__**Connect:**__ page 13

The form of transportation that has been most used is cars everyone in the world has at least one car that is what mostly everyone uses on a daily bases to get to places. The form that I have used most is a car every single day i get a ride sometimes I walk to get to my destination.

__**Innovators:**__ page 13

Hilton: 1. Bought Hilton Hotels Corp. 2. Believed in peace. 3. Founded the Conrad N. Hilton College of Hotel.

Escoffier: 1. He made education his priority. 2. Is the father of modern cuisine. 3. Was an apprentice at his fathers uncles restaurant

__**World Market:**__

Travelers would not take a plane to save time and money because on the Queens ship they have everything that they need plus also it is more relaxing on a ship then a plane you can enjoy yourself instead of sitting in a plane and paying like 2 grand for a ticket.

__**Case Study Part 2:**__ page 15

1. The innovation that the Knott's Berry Farm introduced that allowed them yo compete with Disneyland was the roller coaster the first one that had a double-corkscrew and a long-flume ride.

2. The target market that Knotts targeted were young adults and children.

__**Profile in Hospitality:**__ page 16

The uses of technology that benefits a boat tour business is the boat itself and also the supplies on the boat such as radar, the engine, the propellers, and many more technology that has put us in the 21st century.

__**Quick Check**__ page 18:

1. The tourism industry is a group of businesses that encompass travel/ transportation vendors for air, rail, auto, cruise, and motor-coach travel, and promote travel and vacations.

2. The origin for hospitality it comes from the Latin word hospes, meaning "guest, visitor, or one who provides lodging for a guest or visitor".

3. The three future trends in hospitality and tourism are Safety, Diversity, and Ecology.