Vocabulary

Chapter Vocabulary **Chapter 1 : Defining hospitality and tourism** Section 1.1


 * Hospitality industry : A group of businesses composed of establishments related to lodging and food-service management.
 * Bed-and Breakfasts (B&Bs) : Small unique inns offer a full breakfast with a night's stay.
 * Tourism industry : a group of businesses
 * Service : An intangible thing that is a task performed for customers by a business.
 * Variables : Factors that can cause something to change or vary.
 * Perishability : The probability of a product ceasing to exist or becoming unusable within a limited amount and customers.
 * Intangibility : A state of being abstract, as are things that cannot be touched.
 * Changeability : A condition of being subject to change or alteration.

Section 1.2


 * Diversity : Ethnic variety as well as socioeconomic and gender variety in a group or society.
 * Ecotourism : A branch of tourism encompassing adventure and sustainable development of regions for future generations.
 * Market Segments : Groups of consumers categorized by specific characteristics to create a target market.

Chapter 2 : Economics and the Impact of Tourism

Section 2.1


 * Infrastructure- The physical components of a destination such as hotels. restaurants, roadways, and transportation, that support tourism.
 * Economic multiplier- The process of how money filters through a local economy and is spent and re-spent, creating income for other businesses.
 * Leakage- Tourists dollars spent on imported goods so that revenue ends up in foreign economies.
 * Globalization- The increasing integration of the world economy.
 * Sustainable Tourism- Tourism that allows a destination to support both local residents and tourists without compromising future generations.
 * Aesthetic Pollution- The spoiling or contamination of the natural beauty and features of an environment, due to poor planning and design of tourism projects.
 * Ventures- Travelers who tend to be the first to discover a new, unspoiled destination.
 * Dependable- Travelers who prefer familiarity and creature comforts and seldom try anything new or different.

Section 2.2


 * Business Travel- Travel for the sole purpose of conducting an individual's or company's business.
 * Meeting and incentive travel- Business travel by employees to attend a business meeting or as a reward for having met or exceeded company goals.
 * Meeting Planner- A person who organizes and plans a meeting.
 * VFR Travel- Travel for the purpose of visiting friends or relatives.
 * Leisure Travel - Travel for the sole purpose of enjoyment.
 * Maslow’s hierarchy of needs- A theory that explains what motivates people to act in certain ways or make certain decisions

=Chapter 3=

Section 3.1


 * commercial site- An establishment, such as a restaurant, where food and beverage business competes for customers.
 * on-site facility- An institutional or noncommercial establishment, such as a hospital or corporation, that provides meals for people involved with poverty.
 * full-service restaurant- A restaurant where a customer sits at a table, gives an order to a server and is served food at the table.
 * quick-service restaurant- A restaurant offering speedy basic services, convenience, and consistent quality at low prices.
 * chain- A type of business that has more than one location with the same name under the same ownership.
 * franchise- a type of business that is set up through a franchise agreement, which is a contract between a franchiser and franchisee sell a company's goods or services at a designated location.

Section 3.2


 * front of the house- the area in a hospitality establishment that guests view, such as the entrance and dining room.
 * back of the house- the area in a hospitality establishment that guests usually do not view, including all areas responsible for food quality and production, such as the kitchen and receiving, office, and storage area.
 * production- an assembly-line process by which food is prepared, plated, and expedited by teams at various food stations.
 * return on investment- A calculation used to determine the ability of a product to generate profits.

Chapter 4
Section 4.1
 * Transient Guest- an individual traveler with a reservation, staying in a hospitality property for a maximum of 30 consecutive days
 * Meal Plan- a room rate that includes meals; some choices of meal plans are: European Plan, Continental Plan, Bermuda Plan, Modified America Plan, and American Plan
 * Yield Management- a system of maximizing revenue through adjusting room rates according to demand
 * Average Daily Rate (ADR)- a rate based on total sales for the day divided by the total number of sold rooms
 * Occupancy Percentage (OCC%)- a percentage calculated daily and based on the number of rooms sold as a percentage of the total number of available rooms
 * Revenue per Available Room (revPAR)- a rate that reflects a hotel's revenue per available room

Section 4.2
 * Front of the House (lodging)- the area in a lodging facility that guests view, such as the lobby
 * Back of the House (lodging)- the area in a lodging facility where support services take place, which guests usually do not view
 * Night Auditor- the hotel staff member who does the night audit and balances the guests' accounts each evening
 * Guest Service Agent (GSA)- a hotel staff member who performs all of the functions of a desk clerk/agent, concierge, and valet
 * Guest or Uniformed Services- staff members in uniforms including the bell staff, valets, security officers, concierge, and door or garage attendants
 * Concierge- a hotel staff member who helps guests make arrangements for transportation, restaurant reservations, event reservations, and entertainment tickets, and advises guests about activities in the area

Chapter 5
Section 5.1
 * Disposable Income- the money left from a person's gross income after taking out taxes
 * Niche Market- a new market in tourism that bases travel on specific interests, such as eco-tourism
 * Package Tour- a prearranged tour that offers value, guaranteed sightseeing, and a quality product
 * Charter Tour- a tour in which a tour operator buys all the seats on an airplane, train, or bus and resells them to travelers
 * Customized Tour- a tour that is more expensive than a package tour and is designed specifically for an individual tourist

Section 5.2
 * Hub-and Spoke System- an effective network for an airline formed by a hub, or a large airport, connected to other smaller airports called spokes
 * Frequent Flyer Program- a program in which an airline offers free travel, upgrades and discounts to program members
 * Amtrack- a company that operates railroad system with combined passenger and rail service throughout the continental United States
 * Windjammer- a sailing ship that offers passengers the opportunity to sail privately and work with a crew